Customer Experience & Operations Specialist

vacancy

This is not a background role.
This is where the experience is made.

At Emily Bridalwear, every detail matters. From the moment a bride says yes to the moment she walks out with her dress, everything in between needs to feel seamless, calm, and exceptional.

That is where you come in.

ABOUT EMILY BRIDALWEAR

Emily Bridalwear is a luxury bridal boutique built on one core belief,  helping women believe in themselves.

We are known for:   Exceptional, emotionally intelligent customer experience. High standards in both styling and operations. A calm, supportive environment for every bride.Attention to detail at every stage of the journey

We don’t just sell dresses, We create moments that stay with our brides long after the appointment.

OUR VALUES

Everything we do is guided by four values:

We Do the Right Thing, Together
We take responsibility, communicate clearly, and support each other to get the job done properly.

We Lead With Love
We treat every bride with care, patience, and kindness. Even under pressure.

You’re Safe to Be You Here
We create an environment where both brides and team feel accepted and understood.

Relationships Before Results
We prioritise trust and connection over quick wins.

If these don’t feel natural to you, this won’t be the right environment.

THE ROLE

You are the bridge between the bride, the stylist team, and the operations behind the scenes. You take ownership of everything that happens after a bride says yes. From fittings and collections to stock, steaming, and boutique standards, you ensure everything runs exactly as it should.

This role is hands-on, fast-paced, and detail-driven.  It requires someone who takes pride in doing things properly, not quickly.

WHAT YOU’LL BE RESPONSIBLE FOR

Customer Experience

Main point of contact for brides post-purchase

Running fittings, styling, and collection appointments

Supporting brides in and out of dresses

Providing calm reassurance and solutions when needed

Dress Preparation & Alterations

Steaming, pressing, and preparing gowns to a high standard

Minor sewing and finishing tasks

Quality checking every gown before appointments

Liaising with seamstresses and tracking alterations

Operations & Stock

Receiving and processing deliveries

Managing stock and CRM accuracy

Preparing gowns for appointments and displays

Keeping all operational areas organised and controlled

Boutique Standards

Maintaining a show-home level of presentation

Supporting merchandising and displays

Assisting with campaigns and in-store content

Business Growth

Identifying improvements in processes

Contributing ideas to improve the customer journey

Supporting operational development projects

THE REALITY OF THE ROLE

This role is physically and mentally demanding.

You will:

Be on your feet most of the day. Move dresses, unpack deliveries, and manage stock. Work at pace and under pressure during busy periods.  Handle multiple responsibilities at once. Work Long hours in the peak summer months. Handle and resolve issues as they arise.  We are upfront about this because the right person will thrive in it.

WHO WE ARE LOOKING FOR

You are someone who: Loves organisation and being in control of the details. Notices things others miss. Stays calm under pressure. Takes ownership without needing to be asked.  Cares about doing things properly, every time. You are the person people rely on.

NON-NEGOTIABLES

Strong organisational or operational experience

Confidence in a client-facing environment

High standards in customer service

Calm, caring, and professional presence

Ability to work Monday to Thursday plus a flexible day

Minimum of 32 hours per week.

Late Wednesdays during peak season

Full commitment during peak summer months

Place of work is at Emily Bridalwear in Sheffield

PLEASE NOTE: Any leave needed for the successful candidate in June, July or August will more than likely not be approved for this year.

PAY & BENEFITS

£12.75 – £14 per hour (Depending upon experience)

OTE £25k–£30k, with top performance exceeding this

Monthly quality bonus

Profit-based bonus linked to performance

Event bonuses for campaigns and trunk shows

You’ll also get:

Full training and development

A varied, hands-on role

The opportunity to shape operations and experience

A strong, supportive team environment

WHY THIS ROLE MATTERS

This role directly impacts: How every bride feels. The reputation of the business. The efficiency and profitability of the boutique.  It is a key role within the team, not a support function.

The demand is high.
The expectations are higher.

If you are someone who: Takes pride in your work, Loves being relied on, Thrives in a fast-paced, detail-driven environment

Then we want to hear from you.

Apply via the form below.   Should your application be moved to the next stage, a short video introducing yourself and why you want to join the team will be requested. We will then proceed with a telephone/informal chat. 

If you have any problems with submitting the form, please send us details via email info@emilybridalwear.co.uk.

CLOSING DATE 5pm 10th April 2026